Adobe announced a week or two ago free licensing to students because of the impacts that COVID-19 is having on schools and universities. UFIT has been working to bring that to campus. On Friday, March 20th, it was enabled. Student’s are able to use UF’s federated identity (the GatorLink) for authentication to adobe.com. This allows adobe.com to verify eligibility.
This change is now also impacting UF people that are participating in the UF enterprise-wide licenses for Adobe Acrobat or Creative Cloud. When starting an Adobe application you may see a Time has run out! popup saying that your subscription has expired.
Emails by Adobe were sent Monday, March 23rd, about migrating content from a personal ID (the Adobe ID’s we were previously using that are associated with the UF Enterprise license) to a federated ID. Software Licensing Services is also sending emails to all individuals with a UF purchased license with instructions.
These instructions are available at https://software.ufl.edu/adobe-changes and are basically:
- Close the popup if it happens
- Logout of the existing Adobe ID
- Login with your federated, single-sign-on ID (your Gatorlink@ufl.edu address).
Since most Enterprise users do not have data saved in the Adobe Cloud, migration of content from the ‘personal’ account to the ‘federated’ account as described in the email from Adobe is not really needed. However, if in doubt, choose to migrate your content.
To avoid issues, it is our recommendation to only do this if you are having issues with your Adobe product’s registration. Adobe’s internal processes do move slowly and it seems to be impacting users at different times.