Engineering IT Support has joined UFIT in the campus Information Technology Service Management (ITSM) platform, myIT. ITSM provides a structure for putting people, processes, and technology together to work proficiently, offer superior services and deliver outstanding customer service. More information about ITSM can be found on the website: www.it.ufl.edu/itsm.

Submit a ticket to our new IT Ticketing system is rather simple!

• Submit a ticket using our online form on this website: https://www.it.eng.ufl.edu/support/enter-a-ticket/
• Email the appropriate support email address for your unit as described on our Contacts page.
• Visit or call your local Engineering IT Support office (a ticket will be entered on your behalf).

The use of myIT will allow us greater insight about our day-to-day workflow and business processes. This will enable us to provide better support and customer service. Additionally, each service request concludes with a  customer feedback survey. Please use that as an opportunity to let us know how we can improve as well.

After submitting a ticket please check out the knowledgebase to see if your question may be answered there as well.