In accordance with the guidance from the University President and our Dean, all Engineering IT Support Offices are transitioning to remote support. IT workers will begin work-at-home starting Thursday, March 19th. You can continue to receive support from your IT office by submitting tickets through your unit’s website or support email address as documented at https://www.it.eng.ufl.edu/contacts.
Support tickets are the preferred method to insure requests are properly tracked during this time.
If you don’t know where to submit a ticket you can use the Engineering IT Support website’s “Enter a Ticket” page (https://www.it.eng.ufl.edu/support/enter-a-ticket/) and we will route your request to the most appropriate location.
We have also increased documentation within the Engineering IT Support’s knowledgebase and have created our own “Working Remotely” page to help inform the College about useful tools, information, and tips/tricks for working remotely. If you have a question or see something missing, please let us know and we can add it here to share across the Herbert Wertheim College of Engineering. These pages will be updated continuously through this period so check back periodically for new information.
Please bear with us during this incredibly disruptive and unprecedented time as we adjust to continue to help you accomplish the mission of the University. I thank you in advance for your patience and understanding and look forward to when we can get back to assisting you in our normal, day-to-day methods.
-Shawn Lander, HWCOE IT Director