The ITSM mail monitors that create tickets based on email to the support@[unit].ufl.edu addresses will attempt to assign the customer properly.  However, it only recognizes people that use their gatorlink address ([gatorlink]@ufl.edu) as their primary email address.  As a result, people that use email addresses containing third level domains (@eng.ufl.edu, @bme.ufl.edu, @che.ufl.edu for instance) as their primary email address will not have their tickets assigned to them when they are created.  This means the confirmation email is not sent.

To avoid this problem, instead of submitting tickets to us through email use the “Enter a Ticket” form on this website.