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How do I find my IP# and/or machine name so I can add it to my support ticket?

The machine name is the primary method we use to identify your computer and insure that we perform the diagnostics,...

How do I include a file (screenshot, form, etc) with my support ticket?

Unfortunately the ITSM web form system used on this site does not support attachments.  To add an attachment to your...

Why didn’t I get a confirmation email that a support ticket was created when I emailed support@[unit].ufl.edu?

The ITSM mail monitors that create tickets based on email to the support@[unit].ufl.edu addresses will attempt to assign the customer...

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